Delivery & Shipping Policy

Q: WHICH COUNTRIES DO YOU SHIP TO?

A: For retail purchases, we only ship to Malaysia and Singapore at the moment. We only provide international shipping for our affiliates. To become a master reseller of a country other than Malaysia, kindly email us at hello@jujumello.com or read more here.

Q: WHAT ARE THE SHIPPING CHARGES?

A: All shipping charges will be calculated automatically at the Checkout based on your total order amount and your shipping address. We offer FREE SHIPPING on all orders within West Malaysia with purchases above RM150, East Malaysia for all purchases above RM170. For Singapore, FREE shipping are eligible for all orders of RM350 and above. However, standard shipping is capped at RM30 for all orders below the order threshold, and EXPRESS SHIPPING option is available for RM50.

Q: WHICH COURIER COMPANY DO YOU USE?

A: We use various courier services to ensure your parcels arrive at the fastest speed. Tracking numbers will be provided to you in your email inbox registered once your order is ready to be shipped! We also teamed up with Pickupp to offer same-day delivery within Klang Valley and KL areas in Malaysia. Orders must be placed before 7AM the same day.

Q: WHEN WILL I RECEIVE MY PARCEL?

A: All orders will be processed and delivered within 7 working days beginning 25th Aug 2017 except for carts which contain pre-order items. We will contact you if there is a delay in the processing of your order. For pre-order items, your order will take at least 14-21 days to fulfill as stated in the product page prior to adding to cart.

Q: WHERE CAN I FIND MY TRACKING NUMBER?

A: You will receive an email into your inbox with the tracking number and tracking URL after your order has been confirmed and processed.

Q: HOW DO I ADD/CHANGE THE ITEMS IN MY ORDER, OR MY SHIPPING DETAILS, AFTER I HAVE PLACED MY ORDER?

A: Once your order is confirmed, you have a 24-hour amendment window. After that, no changes shall be allowed as our warehouse captures the order and processes it almost immediately. Kindly ensure all your details are accurate before confirming your order. You may reach out to us at hello@jujumello.com if you need assistance in this matter.